Orders and Returns



You will receive an email from us after you place your order, please ensure that you read this email thoroughly incase we have included any details/updates specific to your order.

We will notify you when your order has been prosessed and shipped out, please allow 1-5 working days for delivery.


Need to return an item? No problem!


If you feel your product is unsatisfactory and would like a refund, you must return it to us within 14 days of your purchase. All returns must be returned in the original packaging, unopened and with the original invoice. Due to hygiene reasons please note that if these criteria are not met, this could result in your refund being refused. Postage must be covered by the sender and it is the seller's responsibility to ensure that their return postage is sufficiently covered.

If the return is due to an error made by Volumize, we will cover the cost of postage and refund your original postage costs.

Please note: Volumize cannot take any responsibility for goods being returned to us and we advise that you use a tracked delivery service.

Once we have received your return, please allow our team up to 7 working days to process the refund. Please allow up to 3 working days for the funds to show in your bank account.

Return Address: 



314A The Elements

The Centre Livingston

West Lothian

EH54 6GS